Mezy

A man came up to our office, spoke to our customer service that he had dissatisfied with the service. He was a Supervisor for his company for a product that he should campaign, thus he joined our exhibition program for two weeks in a supermall which titled “Audio Fever!”.

Unfortunately, there was a little problem during the exhibition. The electricity failed oftentime on the first two days which was merely the building management responsibility. But, since clients made their contracts with us as the organizer, lot of complains overcrowded our phone conversations.

Actually the building was a new one, and this was our first time to held an exhibition on that place. We thought that everything would gonna be okay as well as our previous events. But being in a new venue brought us a new experience. The building wasn’t fully prepared for our exhibition which consumed a lot of electricity, since it was an audio stuff exhibition.

The problem then solved on the third days when the building added an extra generator to support the whole activity. There were no reports of power failure the following days until the exhibitiion ended on the 10th day.

Talking about business and services, problems like complaining customers are nearly unavoidable, so taking them as a mean of self performance report would be better rather than just taking them as negative press. Customers are the nearest side that can judge and give reports to our service, instantly. Whan a customer speak their complain right to us, it means that they still have attention to our service and hope that it will increase in performance. And as they give their complains, it will be the next step for us to improve.